“For me, learning British Sign Language actually started during my maternity leave. I wanted to do something nice for myself, and I didn’t really realise at the time how much it would grow into something meaningful. What I learned very quickly is that sign language isn’t just about Deaf people. It’s a really visual language, and it helps so many different people, like children, non verbal people, and people who are neurodivergent, including those on the autism spectrum. I also think some people just prefer visual communication, and that’s okay. For me, it’s been a real blessing at home as well. I’ve used it with my daughter, and she’s picked it up really well. Seeing how naturally she’s learned it really shows how accessible it can be.”
“For me, good communication is about being mindful of the situation you’re in and the person you’re with. Sometimes people feel nervous in certain situations, and how you communicate can really help put them at ease. I think one of the most important things is facing the person you’re talking to. Sign language is very visual, and a lot of Deaf people lip read as well. It’s not just about your hands, it’s also about your facial expressions. When people take the time to be present and aware, it makes such a difference to how included you feel.”
“I had a Deaf patient who came in with her daughter, who could sign. This was when I was only just starting to learn BSL, so I could only communicate very basic things, saying hello, asking how she was feeling, introducing myself. But even that small amount meant so much. She became really tearful and said that there aren’t many people who can sign, and that even the basics made her feel comfortable. That really stayed with me. It showed me that small communication can completely change someone’s experience. It made me feel good too, because it’s a lovely feeling to know you’ve made someone’s day a bit easier.”
“I think a big assumption is that signing is only for Deaf people, when actually lots of people use it for different reasons. For example, a lot of schools now incorporate sign language, especially with younger children. Some children find it easier to sign how they’re feeling before they’re able to say the words out loud. For me, understanding that helps us see Deaf awareness as something that benefits everyone, not just one group.”
“The main thing I’d say is to make sure you’re facing the patient or the person you’re talking to. We’re all busy, we’re writing notes, turning away, picking things up, but for a Deaf patient, that can be really unsettling. Deaf people can often pick up vibrations better than hearing people, so they might sense things happening behind them, people moving, instruments rattling, but not know what’s actually going on. I also think being mindful of mask wearing is important. Where it’s appropriate, removing your mask so you can explain things clearly and face to face makes a huge difference.”
“For me, deaf awareness is about recognising that you don’t have to be perfect or fluent to make a difference. Just being aware, making an effort, and showing respect goes a long way. At Bupa Dental Care, creating belonging is about these everyday behaviours. Sometimes, it really does start with something as simple as facing someone and signing ‘hello’.”
